Return & Refund Policy

Return & Refund Policy

At FLY Clothing Co, we are committed to an elevated, transparent shopping experience. Because our offerings feature both custom-made apparel produced on demand and curated partner accessories, return policies depend on how your item was ordered.

1. Direct Purchases via FLY Clothing Co

All house-brand apparel is printed on demand through specialized US regional production facilities, including primary hubs in LA and NYC. Because items are made specifically to order, we maintain the following policy for direct store purchases:

• Damaged, Defective, or Incorrect Items: If your custom item arrives damaged, has a print defect, or differs from the size or color ordered, we will issue a free replacement or a full refund.

• Time Window & Process: Report the issue to our support team at FLYClothingCo@protonmail.com  within thirty (30) days of delivery. Please include your order number and clear photos of the issue. You do not need to ship the original item back.

• Sizing & Change of Mind: Because each piece is produced on demand specifically for your order, we cannot accept returns, refunds, or exchanges for customer sizing selection errors or change-of-mind once an item is printed. Please consult our product sizing guides prior to ordering.

2. Curated Partner & Marketplace Items

For selected outfit accessories or lifestyle products where checkout is completed via our official retail partner platforms (such as Amazon):

• Return Processing: Returns, refunds, and exchanges for these items are managed directly through the partner platform under their standard policy.

• How to Initiate: Log into your account on the platform where checkout was completed (e.g., Amazon) and navigate to your “Orders” tab to initiate a standard return.

3. Order Cancellations & Modifications

Direct orders placed on FLY Clothing Co enter our automated US production routing immediately. Cancellation requests must be sent to FLYClothingCo@protonmail.com within two (2) hours of checkout. Once an order is transmitted to our LA or NYC production queues, it cannot be canceled or modified.